Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Residential Address (if required)
  • Nationality
  • Government-issued ID (Aadhaar, Passport, Driving Licence, etc.)
  • Date of Birth (where required by law)

Booking Information

  • Check-in & Check-out Dates
  • Property Booked
  • Number of Guests
  • Special Requests
  • Payment Details
  • Booking History

Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Cookies
  • Website Usage Data

2. Why We Collect Your Information

We collect information to:

  • Process reservations
  • Verify guest identity
  • Complete mandatory guest registration
  • Communicate regarding bookings
  • Provide customer support
  • Improve our services
  • Send booking confirmations and updates
  • Comply with legal requirements in India

3. Guest Identity Verification

As required under Indian law, guests may be asked to provide a valid government-issued photo ID during check-in.

International guests may also be required to provide passport and visa details where applicable.

4. Payments

Payments made through our website are processed using secure third-party payment gateways.

FlickStays does not store your complete debit card, credit card, or banking details on our servers.

5. Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyse visitor traffic
  • Enhance your browsing experience

You can disable cookies through your browser settings.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Information may only be shared:

  • When required by law
  • With government authorities
  • With payment gateway providers
  • With technology partners necessary to operate our booking system
  • To protect the rights and safety of FlickStays or our guests

7. Data Security

We take reasonable technical and administrative measures to safeguard your information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your reservation
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

9. Your Rights

You may contact us to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion of information where legally permitted

10. Third-Party Links

Our website may contain links to third-party websites.

FlickStays is not responsible for the privacy practices or content of external websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

12. Contact Us

FlickStays Pvt. Ltd.

Registered Office: Bengaluru, Karnataka, India

Email: hello@flickstays.com

Reservations: +91 95355 19148

Guest Support: +91 77608 07290